The player had faced a demanding KYC process

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After a while, the player confirmed that he had received the funds. Magnus won SEK31,000, completed the wagering requirements, got his account verified and requested a withdrawal. On the following day, he was denied of his winning due to broken bonus terms and conditions. Magnus knew he didn’t make a mistake and requested to communicate with someone else then his ex-partner, Sandra, who happened to work for the casino. Johanna took over the case, but that didn’t change the casino’s mind and they started their investigation.

Moving on to withdrawals, there is a minimum deposit requirement of €10. Withdrawal processing is subject to monthly limits, taking into account the VIP status of the user. Transitioning to the Live Casino provides a real-time gaming experience with options like Roulette, Blackjack, Poker, Baccarat, and interactive game shows. Additionally, submit a full A4-sized utility bill (water, electricity, gas, or council tax) from the last 3 months, displaying your name and address.

Players must meet this requirement before cashing out winnings up to a maximum of $100. As a welcome offer, JoyCasino rewards new players with a generous free spins bonus. By making your first Joycasino deposit, you can claim 200 Free Spins, allowing you to play without using your own money. The player from Japan had $32,000 confiscated by Casino-X after he had fulfilled the bonus conditions. The player had faced a demanding KYC process, which had involved three months’ worth of pay slips and a video call. Despite his compliance, the player’s account was frozen, the funds were confiscated, and the casino provided no clear reason for this action.

Our range of no-deposit bonuses give you the chance to have some fun and win real prizes – including free spins, cashback offers and freeroll tournaments! Get playing today at Casino JoyCasino for your shot at an exciting adventure that won’t cost you a cent! Since 2014, JoyCasino has been delivering great online casino services to Kiwis. One can tell that the site has taken time to master what players love going by what’s present. From bonuses to games and fair gaming to standard customer service, it’s evident the site means business.

To do this ジョイカジノ, you need to send a scan of your passport to the security service. You can deposit and withdraw funds from your account using various methods that are convenient for residents of Russia, Belarus, Kazakhstan and many other countries. The currency is available in Russian rubles and dollars and euros. For example, if you make a deposit of $5 and use the promo code JBONUS, the user will receive 25 free spins on the Pink Elephants slot.

Since this type of games is in high demand, it is slot machines that make up the majority of all in Joy Casino (over 1500). You can find games right on the main page of the official website. To make it convenient for users, all games are divided into categories. And as a result, it holds a license from the Curacao eGaming Authority. The many years that it has been operating says something important about the casino’s reputation. And also, operating in one of the respected gaming territories means that the casino only delivers pure gold to its customers.